Effective Date: [10th Oct 2024]

1. General Terms This Cancellation and Refund Policy ("Policy") applies to all purchases made through the Taahira Jewellery website ("www.taahirajewellery.com"). By placing an order with us, you agree to the terms outlined below. This Policy is governed by the applicable laws of India.

2. Order Cancellation

2.1 Before Shipment

• Customers may cancel their order before it has been shipped by contacting our customer service team at info@taahirajewellery.com or whatsapp chat support +91 98193 99178.

• A full refund will be issued to the original payment method within 2-3 business days of confirmation of cancellation.

2.2 After Shipment

• Orders cannot be canceled once they have been shipped. Customers may, however, initiate a return or exchange as per our Return Policy. The original shipping fees are non-refundable.

2.3 Refusal of Delivery

• If an order is refused at delivery, the customer will be be restricted from using cash on delivery as a payment mode for all future purchases. 

3. Return and Exchange Policy

3.1 Eligibility

• Items must be returned in their original condition, unworn, and in the original packaging, including all tags and accessories.

• Return requests must be initiated within 24 hours of delivery.

• Return requests are applicable only in cases where the product arrives in a damaged condition. Such claims must be substantiated by an unboxing video to validate the issue within 24 hours of receiving the order. This policy helps us ensure a fair process for both our customers and our business. 

  Single-product images of a damaged item cannot be verified for authenticity and, therefore, will not be considered valid for processing return/ exchange claims 

3.2 Non-Returnable Items

• For hygiene reasons, earrings and any other jewelry that pierces the skin cannot be returned or exchanged unless defective or damaged during transit.

• Custom-made or personalized items are non-returnable.

3.3 Return Process

• To initiate a return, customers must email us on info@taahirajewellery.com with their order number and reason for the return along with the unboxing video with shipping label intact for in transit related damages.

• Upon approval, a return shipping label or further instructions will be provided.

• Customers are responsible for the return shipping costs unless the item was received damaged or defective.

• A return pickup request will be raised by us, however, in the rare instance when a reverse shipping service is unavailable, the customer would have to return the products in its original packaging to our address.

3.4 Refunds

• Credit notes will be processed within 5-7 business days of receiving and inspecting the returned item.

• Credit notes will be issued via e-mail and can be used on all future purchases. 

• Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

3.5 Exchanges

• Exchanges are subject to product availability. If the requested item is unavailable, a credit note will be processed instead.

4. Damaged or Defective Items

4.1 Notification

• Customers must report any damaged or defective items within 24 hours of delivery by emailing info@taahirajewellery.com.

4.2 Resolution

• Upon verification of the defect or damage, we will offer a replacement or credit note, including shipping costs.

5. Refund Exceptions

• We reserve the right to refuse a refund or return request if the item shows signs of wear, damage, or alteration by the customer.

• Any fraudulent or abusive return activity will result in the denial of future services.

6. Changes to This Policy We reserve the right to modify this Policy at any time without prior notice. Changes will be effective immediately upon posting to the Website. Customers are encouraged to review the Policy periodically.

7. Contact Information For any questions or concerns about this Policy, please contact us at:

• Email: info@taahirajewellery.com

• Whatsapp chat support: +91 98193 99178

• Address: TBB Cosmetics Private Limited, Plot no.6 , Building No. 3, Sher-E-Punjab Society, Andheri East, Mumbai 400093. 

By making a purchase, you acknowledge and agree to the terms of this Cancellation and Refund Policy.