Effective Date: [10th Oct 2024]

1. General Terms This Cancellation and Refund Policy ("Policy") applies to all purchases made through the Taahira Jewellery website ("www.taahirajewellery.com"). By placing an order with us, you agree to the terms outlined below. This Policy is governed by the applicable laws of India.

2. Order Cancellation

2.1 Before Shipment

• Customers may cancel their order before it has been shipped by contacting our customer service team at info@taahirajewellery.com or WhatsApp chat support +91 98193 99178.

• A full refund will be issued to the original payment method within 2-3 business days of confirmation of cancellation. (The advance payment on Partial COD orders is non refundable)

2.2 After Shipment

• Orders cannot be canceled once they have been shipped. Customers may, however, initiate a return or exchange as per our Return Policy. The original shipping fees are non-refundable.

• Before accepting the delivery, please check the package for any visible damage. If the package appears damaged or without the POD sleeve or the POD sleeve appears to be tampered with, do not accept it.
  

2.3 Refusal of Delivery

• If an order is refused at delivery, the customer will be be restricted from using cash on delivery as a payment mode for all future purchases. 

2.4 Partial COD Charges

We’re committed to offering a seamless and transparent shopping experience. To extend flexibility and build trust with our customers, we offer Partial Cash on Delivery (Partial COD)—where a small advance is paid to confirm the order, and the balance is paid at the time of delivery.

✅ Please Note: Partial COD Charges Are Non-Refundable

• The advance paid as part of the Partial COD option is non-refundable, even if the order is cancelled before dispatch or refused at the time of delivery.

• This nominal charge is not a deposit against the product, but rather a processing fee that covers:

• Order confirmation handling
• Backend resource allocation
• Inventory blocking
• Packaging preparation and courier coordination, all of which begin the moment your order is confirmed

💛 Why This Policy Matters

Partial COD was introduced as a gesture of trust—to give you flexibility while safeguarding our business against the high rate of cancelled or refused COD orders. However, even before an order is shipped, a significant amount of effort and cost goes into preparing it.

Every time an order is placed, we:

• Allocate stock from limited inventory

• Notify our warehouse team

• Reserve packaging materials

• Schedule logistics in advance

When an order is cancelled—even before shipping—we still incur real costs in manpower, inventory planning, and operational flow. For a small business like ours, such disruptions add up quickly.

By treating the Partial COD amount as a non-refundable service charge, we’re simply asking for shared accountability in a system designed to protect both sides. It allows us to continue offering flexible payment options without compromising the quality and care we put into every order.

We thank you for your understanding and continued support—it means everything to us. 💛

3. Return and Exchange Policy

3.1 Eligibility

• Items must be returned in their original condition, unworn, and in the original packaging, including all tags and accessories.

• Return requests must be initiated within 24 hours of delivery.

• Return requests are applicable only in cases where the product arrives in a damaged condition. Such claims must be substantiated by an unboxing video to validate the issue within 24 hours of receiving the order. For your protection and to assist us in addressing any issues, please record a full video while opening the parcel along with the opening of the POD sleeve with the shipping label clearly visible. This should be done in the same condition as received. Do not accept the order if the POD sleeve and outer packing seems to be missing or tampered. If there is any product damage or a missing item inside the package, this video will be crucial. Without the video, we will not be able to process any return or exchange requests.
  This policy helps us ensure a fair process for both our customers and our business. 

  Single-product images of a damaged item cannot be verified for authenticity and, therefore, will not be considered valid for processing return/ exchange claims 

• Contact Method: Return or exchange requests must be made exclusively via email to info@taahirajewellery.com.
• Response Time: Our dedicated team will respond to your query within 72 hours. Additional details may be required to process your request

3.2 Non-Returnable Items

• For hygiene reasons, earrings and any other jewelry that pierces the skin cannot be returned or exchanged unless defective or damaged during transit.

• Custom-made or personalized items are non-returnable.

3.3 Return Process

• To initiate a return, customers must email us on info@taahirajewellery.com with their order number and reason for the return along with the unboxing video with shipping label intact for in transit related damages.

• Upon approval, a return shipping label or further instructions will be provided.

• Customers are responsible for the return shipping costs unless the item was received damaged or defective.

• A return pickup request will be raised by us, however, in the rare instance when a reverse shipping service is unavailable, the customer would have to return the products in its original packaging to our address.

3.4 Refunds

• Store Credits will be processed within 5-7 business days of receiving and inspecting the returned item.

• Store Credits will be issued via e-mail and can be used on all future purchases. 

• Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

• We do not have a Refund policy but can issue store credits only in the event an item is damaged in transit and such is substantiated with an unboxing video along with the shipping label within 24 hours of receiving the product.

3.5 Exchanges

• Exchanges are subject to product availability. If the requested item is unavailable, a Store Credit will be processed instead.

4. Damaged or Defective Items

4.1 Notification

• Customers must report any damaged or defective items within 24 hours of delivery by emailing info@taahirajewellery.com.

4.2 Resolution

• Upon verification of the defect or damage, we will offer a replacement or Store Credits, including shipping costs.

5. Refund Exceptions

• We reserve the right to refuse a refund or return request if the item shows signs of wear, damage, or alteration by the customer.

• Any fraudulent or abusive return activity will result in the denial of future services.

6. Changes to This Policy We reserve the right to modify this Policy at any time without prior notice. Changes will be effective immediately upon posting to the Website. Customers are encouraged to review the Policy periodically.

7. Contact Information For any questions or concerns about this Policy, please contact us at:

• Email: info@taahirajewellery.com

• Whatsapp chat support: +91 98193 99178

• Address: TBB Cosmetics Private Limited, Plot no.6 , Building No. 3, Sher-E-Punjab Society, Andheri East, Mumbai 400093. 

By making a purchase, you acknowledge and agree to the terms of this Cancellation and Refund Policy.